Shipping & Return Policies

When it comes to purchasing cosmetics, it's important to understand the shipping and return policies in order to have a smooth and hassle-free shopping experience. At our store, we prioritize customer satisfaction and aim to provide clear and transparent policies. Read on to learn more about our shipping and return policies for cosmetics.

Shipping Policy

1. Fast and Reliable Delivery: We understand that receiving your cosmetics in a timely manner is crucial. That's why we partner with trusted shipping carriers to ensure fast and reliable delivery to your doorstep.

2. Processing Time: Once you place an order, our team works diligently to process and pack your cosmetics. Please allow 1-2 business days for order processing before shipment.

3. Shipping Options: We offer various shipping options to cater to your needs. You can choose from standard shipping, expedited shipping, or overnight shipping at checkout. The shipping cost will be calculated based on your location and the weight of the package.

4. Tracking Information: Once your order is shipped, you will receive a confirmation email with a tracking number. This allows you to easily track the progress of your package and estimate its arrival time.

5. For international customers, please pay attention to import duties, tax, and brokerage Fees. Some shipping companies or shipping methods may charge you brokerage fees; some don't. The charges are all your responsibility. Please note that when you refuse the shipment, we don't refund you because returning an international package is very expensive.

Return Policy

1. Satisfaction Guaranteed: We want you to be completely satisfied with your purchase. If you are not happy with your cosmetics, we offer a hassle-free return policy.

2. Eligibility: Cosmetics must be unused, unopened, and in their original packaging to be eligible for return. Please note that certain items, such as personalized products or items marked as final sales, may not be eligible for return.

3. Timeframe: You have 30 days from the date of purchase to initiate a return. After this timeframe, unfortunately, we cannot accept returns.

4. Return Process: To initiate a return, please contact our customer service team with your order details. They will guide you through the return process and provide you with a return shipping label, if applicable. 

5. Refund or Exchange: Once we receive and inspect the returned cosmetics, we will process your refund or exchange. Refunds will be issued to the original payment method, while exchanges will be processed based on product availability.

6. Return Shipping Costs: If the return is due to a defect or error on our part, we will cover the return shipping costs. However, if the return is due to a change of mind or personal preference, the customer is responsible for the return shipping costs.

7. Damaged or Defective Items: In the rare event that you receive damaged or defective cosmetics, please contact our customer service team immediately. We will gladly assist you in resolving the issue and provide a replacement or refund.

By understanding and adhering to our shipping and return policies, you can shop for cosmetics with confidence, knowing that we prioritize your satisfaction and strive to provide a seamless shopping experience. If you have any further questions or concerns, please don't hesitate to reach out to our customer service team.